Our Motor Claims Department is growing, and we’re looking for a versatile and analytically minded Motor Claims Adjuster [Liability and Cost Control] to join our team on a full-time basis.
This dynamic role blends responsibilities across liability handling and cost control, offering an excellent opportunity to broaden your insurance experience in a collaborative environment.
About the role:
The chosen candidate will support the full claims process, from handling initial queries to assisting with investigations and settling claims. They will work across different functions within the department, ensuring smooth and efficient claims handling for customers and partners. Main responsibilities include:
- Registering claims and maintaining accurate records.
- Handling queries via telephone, email, and in person from customers, intermediaries, and third parties.
- Initiating and following up on claim recoveries from third parties and insurers.
- Booking and coordinating motor surveys, and processing surveyor reports.
- Organising vehicle damage assessments and maintaining related documentation.
- Liaising with staff, customers, and suppliers regarding vehicle repairs, and other cost control issues.
- Accepting liability for claims falling within designated authority limits, and escalating others as necessary.
- Assisting with investigations and processing motor claims, including total loss and cash settlement claims.
- Reviewing claims received from branches and intermediaries.
- Monitoring and reporting on outstanding claims.
- Managing settlements, collecting policy excesses, issuing receipts and debit notes, and reconciling daily cash.
What we’re looking for:
We’re seeking someone adaptable, organised, and confident in dealing with clients, suppliers, brokers, and other stakeholders.
The ideal candidate has:
- MQF Level 4 or higher (A Levels or equivalent)
- Experience in the insurance sector, either in client-facing or back-office roles [preference will be given to candidates with experience in motor insurance]
- CII qualifications or plans to pursue them (preferred)
- Excellent communication skills in both Maltese and English
- A proactive, team-oriented mindset and professional attitude
- Ability to multi-task and adapt to changing responsibilities with ease
Why join us?
At GasanMamo, we offer a career path in a growing, collaborative team where your contribution matters. You’ll benefit from ongoing professional development, support towards related studies and professional membership fees, and the chance to work with a respected name in the Maltese insurance market.
The chosen candidate will enjoy working in an environment that offers a good work-life balance and additional benefits, including:
Generous Remuneration Package
- Competitive salary that reflects your experience and contributions.
- Premium discounts on insurance products, with excess waivers in the event of a claim.
- Exclusive discounts on gym membership, retail outlets, etc.
- Clothing allowance for work attire.
Work-Life Balance
- Shorter working hours during the summer months without needing to take vacation leave or make up the time at another point during the year.
- Additional paid leave given to working parents to care for their unwell children, over and above the option of using their own sick leave for this purpose.
- Additional paid leave to care for ill family members, over and above the unpaid entitlement provided at law.
Health and Wellbeing
- Comprehensive insurance coverage, including life, personal accident and health insurance.
- On-site GP clinic available monthly for health consultations.
- Confidential access to mental health support at company’s expense.
Career Development
- Study support, including financial assistance and additional leave for exams.
- Reimbursement of professional membership fees to support industry involvement.
- Qualification Allowance, awarded upon completion of certain qualifications.
- Ongoing training from experienced in-house trainers, and external providers.
- Online learning resources, including CPD-accredited sessions.
- Seminar and conference access.
Community and Social Engagement
- Regular social events that bring the team together.
- Paid volunteering leave to support causes that matter.
- Opportunities to engage in CSR initiatives and make a positive impact.
Equal Opportunities
GasanMamo is committed to a policy of equal opportunities in all aspects of employment and encourages applications from all members of the community, irrespective of race, religion, gender, disability, age or sexual orientation.
This role offers exposure to multiple aspects of the motor claims process, providing a unique opportunity for growth in a leading insurance company. If you are mechanically minded, thrive on variety and enjoy taking on new challenges, we’d love to hear from you.